Frequently asked questions

Card payments only — Visa, Mastercard and Verve — processed on Paystack's secure checkout. We never see or store your card number. Payment must be completed online before we dispatch your order.

A flat GH₵ 25 anywhere in Ghana, shown in your cart and at checkout before you pay. There are no other charges, and no tax is added.

Orders are processed within 24 hours. Delivery in Accra usually takes 1–2 working days, and 3–5 working days elsewhere in Ghana. Full details are on our delivery and returns page.

You will see a confirmation on screen and receive an email receipt from receipts@sneakervault.live as soon as Paystack confirms the payment. We email you again when your order ships.

Reply to your receipt email, or call or WhatsApp us on +233 556600144 with your order number, and we will tell you exactly where your pair is.

Yes. Unworn pairs with tags and original packaging can be returned within 7 days of delivery, and we can exchange for another size subject to stock. See the full returns policy.

Every product page has a size selector with US, UK, EU and CM conversions and live stock per size. If you are between sizes, message us on +233 556600144 before ordering and we will help you choose.

No. Add your pairs to the cart, check out as a guest, and we use your details only to deliver the order and send your receipt. Your cart is saved in your browser so you can come back to it later.

We are online-only. Everything is ordered through this website and delivered to you — our office is in Ablekuma, Accra.

Contact us within 7 days of delivery at boatengkissibenjamin@gmail.com or on +233 556600144 with your order number and a photo, and we will arrange a replacement or refund.